Claro Precision Engineering

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Claro Precision Engineering

Claro Precision Engineering are a profitable specialist engineering business working in the electronics, aerospace and telecomms. markets. manufacturing niche products for these sectors.

Brief
Developing client relationships is a central part of Claro’s sold business, as a consequence the DNA team were commissioned with interviewing a range of clients to better understand the needs, future requirements and possible improvements Claro could make in serving them.

Activity
• Director Interviews
• Client interviews
• Report and recommendations

Result

“DNA have done an excellent job of gleaning information from our customers that they would not always share with us. DNA have interviewed our key customers and given us excellent feedback and ideas of how we can better serve and do more for our customers. Jonathan has first class questioning and listening skills; a rare skill.

I would happily recommend DNA’s information gathering service and based on this we are embarking on other business improvement projects with them.”